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Q: If I want to schedule a time and go see the physician at KPCC, what should I do?

A: The medical care processes of KPCC are listed as below:

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Step 1: Register a suitable time at your convenience.

? You can register your appointment on-site at the counter on the same day of your preferred service hours to seek for medical advice, but this might put you at risk of not been able to see the physicians because of their densely appointments. Therefore, we strongly recommended you to register for your appointment in advance via telephone, smartphone app or online. Here are some details about different appointment registration methods for your reference.

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  1. On-site registration : Please present the National Health Insurance (NHI) card, residence permit or passport to register at the kiosk on the 3 rd Floor of Kunming Branch during the registration time on the day of your preferred service hours to seek for medical advice . Please be noted that all the medical expenses will be charged at your own expense if you do not present the NHI card or do not possess the NHI status.
  2. Interactive telephone voice system for registration : Please dial (02)2181-1995 to register for your appointment. After the call connected, dial 1 for Mandarin service and 2 for Taiwanese service. Currently, English and other languages are not available in this system, you may ask a friend who can speak Mandarin or Taiwanese to assist you or you may try other methods to register for your appointment.
  3. Taipei City Hospital registration app for smartphone : You can first download the app with your smartphone directly by scanning the QR-Code provided below. This app will allow you to monitor the examine progress of the outpatient clinics and make your appointment at all Taipei City Hospital branches. However, this app only equipped with Mandarin interface. If you are not able to understand Mandarin characters, please ask your friend who can read Mandarin to assist you or you may try other methods to register for your appointment.
    After you downloaded and installed the app, please tap open the app → tap on “Kunming Branch” on the bottom right → tap on “Mobile Registration” on the top left → tap on the “Division of Internal Medicine” and then → tap on the first option “Division of General Internal Medicine” → Select the preferred week, date and time (morning, afternoon or evening) → after confirm the date and time, please select your preferred identification of Resident Certificate Numbers (10 digits) or Passport Numbers (9 digits) and enter all digits as a reference → Select your date of birth (the yyyy A.D. year shall be converted into the year of the Republic of China, i.e. yyyy A.D. year –1911 = year of the Republic of China. For example, 1985 A .D. –1911 = 74 in the year of the Republic of China) → and then tap on the “registration” at the bottom → the process is now complete, you can further select whether if you need a reminder for your appointment.
  4. APP

    APP

  5. Online registration : Taipei City Hospital official website provides Mandarin/ English interface for online registration. It is fast access and easy to use. If you cannot understand both languages, please ask your friend who can read Mandarin or English to assist you or you may try other methods to register for your appointment.

    Here are the simplified operating instructions for your references.

    Online registration website in Mandarin:

    http://webreg.tpech.gov.tw/RegOnline1_1.aspx?ChaId=A105&tab=1&ZCode=SP&thidname=%u6606%u660E%u9662%u5340

    Online registration website in English:

    http://webreg.tpech.gov.tw/eng/RegOnline1_1.aspx?ChaId=&tab=&ZCode=W

    After entering the webpage provided above, please click on the “Division of General Internal Medicine” at the bottom left of the webpage→ Select the preferred week, date and time (in the morning, afternoon or evening) you plan to schedule by clicking the name that listed at the corresponding column → Select and enter all digits of your Chart Number (8 digits), Resident Certificate Number (10 digits) or Passport Number (9 digits) as a reference. → Select your date of birth (the yyyy A.D. year shall be converted into the year of the Republic of China, i.e. yyyy A.D. year –1911 = year of the Republic of China. For example, 1985 A.D. –1911 = 74 in the year of the Republic of China) and click on “confirm your appointment” → A confirmation window pops out with your name and registered number for your reference. Your name will not be displayed if you are registering for the first time. More details will be shown once you close the pop out. Please do remember your registration number and the chosen outpatient date and time. Arrive on time or prior for your medical appointment.

If it is the first time for you seeking medical advice in Taipei City Hospital Kunming Branch, remember to arrive prior on the date of your scheduled appointment. Please check in to the kiosk on the 3 rd floor and fill out the chart before seeing the physician in the clinic room.

For any reason that you would like to cancel your appointment, there are two different methods available. You can call (02)2181-1995 the interactive telephone voice system for registration; follow the instruction you hear to cancel your appointment. Another way to cancel the appointment is via the Taipei City Hospital English website: http://webreg.tpech.gov.tw/eng/RegOnline3_1.aspx with the reference you previously provided.

One thing to note is that started from MAR. 10 th , 2010, in order to protect clients' privacy, to recheck or cancel the appointment at Kunming Branch, the Chart Number (8 digits) will be required. In another word, for the first time visitors, the only way to cancel the appointment is call the interactive telephone voice system and ask the operator to assist with the process.

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Step 2: While seeking medical advice

  1. Once you had completed the registration successfully, please present the NHI card, residence permit or passport to check in at the counter on the 3 rd Floor of Taipei City Hospital Kunming Branch on the scheduled appointment date during the clinic hours.
  2. If it is your first doctor visit at Kunming Branch, please fill in the chart provided at the registration counter while checking in and return the chart after completed. Go ahead and wait for your turn outside the predestinate clinic. Your previous registered number will be shown on the electronic board when it is your turn. If your number already passed when you arrived, please knock on the door and inform the nurse your registered number and wait for your turn.
  3. After seeing the physician, please first pay the accrued medical expenses at the cashier with the bills provided to you at the clinic. The nurse will then start the testing procedure (blood draw, urine test, chest X-ray, biochemical tests, and so on, which shall be based on the prescriptions of the doctor) accordingly. After completed all the prescribe examinations, the case manager from the hospital will consult with you and determine your proper return visit period according to the prescriptions of the physician.

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